Privacy Policy

1. Introduction

Welcome to AnswerDMs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram DM automation service.

By using AnswerDMs, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name)
• Instagram Business Account credentials (via OAuth)
• AI configuration settings and preferences
• Payment information (processed by third-party payment providers)

2.2 Information Automatically Collected

• Instagram direct messages (to enable AI responses)
• Conversation history and analytics
• Usage data and service interactions
• Device information and IP addresses
• Cookies and similar tracking technologies

2.3 Instagram Data

When you connect your Instagram Business Account, we access and store:

• Instagram user ID and username
• Profile picture
• Direct messages sent to your account
• Basic information about users messaging you (username, user ID, profile picture)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI-powered DM automation service
• Process and respond to Instagram direct messages on your behalf
• Train and improve our AI models for better responses
• Personalize your experience and AI agent behavior
• Send you service updates, notifications, and support messages
• Analyze usage patterns and improve our service
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Data is stored on secure cloud servers (Google Cloud Platform/Firebase)
• All data transmissions are encrypted using SSL/TLS
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates
• Instagram access tokens are securely encrypted

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• OpenAI (for AI-powered message generation)
• Meta/Instagram (for Instagram API integration)
• Google Cloud/Firebase (for data storage and hosting)
• Payment processors (for billing)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or abuse
• Protect the safety of users or the public

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Export: Receive your data in a portable format
• Disconnect: Disconnect your Instagram account at any time
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@answerdms.com

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account:

• Your account data will be deleted within 30 days
• Conversation history will be permanently deleted
• Your Instagram connection will be revoked
• Some data may be retained for legal or security purposes

8. Third-Party Services

Our service integrates with third-party platforms:

• Instagram/Meta: Subject to Meta's Privacy Policy and Instagram Terms
• OpenAI: AI processing subject to OpenAI's privacy policy
• Firebase/Google Cloud: Data storage subject to Google's privacy policies

We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. By using our service, you consent to the transfer of your information to countries that may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to object to processing
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed.